Responsible Gaming —
Keep the fun from becoming a problem
At 99dd we believe gaming should be a source of entertainment, not stress. Our safe gaming tools and guidelines help you ensure a healthy and enjoyable experience.
Our Promise
99dd is committed to creating a safe and trusted online gaming environment for players in Bangladesh. Responsible gaming is not just a policy — it is at the heart of every decision we make.
We believe gaming should be entirely for entertainment. When gaming is no longer fun and becomes a source of financial or mental stress, seeking help is essential. 99dd's responsible gaming programme helps you make the right decision at the right time.
Our platform offers a range of protective tools — from setting deposit limits to self-exclusion. 99dd is always by your side to ensure responsible gaming.
Important Notice
This site and all its services are intended only for those aged 21 and above.
- Set your own budget
- Do not play to recover money you have lost
- Do not treat gaming as a source of income
- If you feel there is a problem, seek help immediately
Safe Gaming Tools
Set Deposit Limits
You can set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour processing period — giving you time to reflect on your decision.
Self-Exclusion Feature
If you feel you need a break from gaming, you can temporarily or permanently close your account. During self-exclusion you will not be able to place any bets or make deposits. Contact our live chat for protection.
Time-Out Feature
Take a time-out for 24 hours, 48 hours or 7 days. During this period your account will be temporarily inactive and no gaming activity will be possible. It is a chance to give your mind some rest. After the break you can resume normally.
Session Time Limit
Set your own limit on how long you play in one sitting. When the set time is up, the platform will automatically notify you and suggest taking a break. Regular breaks are highly effective for responsible gaming.
Reality Check
At set intervals you will be shown a summary of your gaming activity — how long you have played and how much you have deposited and withdrawn. This transparency keeps you aware and helps you make the right decisions.
Account Closure Request
You can request permanent account closure at any time. Our support team will process your request promptly. Even after account closure, your deposited funds remain withdrawable.
Age Limit Strictly Enforced
All gaming services at 99dd are available only to those aged 21 and above. Age is verified at the time of account registration. Any use of an account by a minor is a punishable offence and the account will be closed immediately.
Signs of Problematic Gaming
If you notice any of the following signs in yourself, use the responsible gaming tools or contact our support team.
- Repeatedly playing to try to recover money you have lost
- Spending more than your budget and falling into debt
- Hiding your gaming from family or friends
- Feeling unable to stop playing
- Gaming causing harm to your work, studies or relationships
- Feeling anxious or stressed about gaming
- Diverting money from bills or daily expenses to play
Safe Gaming Tips
Set a Budget
Before you start playing, decide how much you can afford to spend. If you lose that amount, stop playing — never try to win back what you have lost.
Control Your Time
Set a specific time limit before you play. Avoid long uninterrupted sessions and take regular breaks. Prioritise spending time with family and friends.
See It as Entertainment
Do not treat gaming as a source of income. It is an entertainment activity. The possibility of winning and the risk of losing are both equally present.
Know Yourself
Do not play when you are under stress, feeling low or tired. Play with a clear mind and keep your ability to make decisions intact.
How to Activate Protective Tools
Using the responsible gaming tools at 99dd is straightforward. After logging in to your account, go to the Account Settings section and look for the "Safe Gaming" option. There you will find tools such as deposit limits, time-out and self-exclusion.
If you find Account Settings inconvenient, contact our 24/7 live chat support team directly. Our Bangla-speaking team will assist you immediately.
Once self-exclusion is activated it takes effect immediately and cannot be cancelled before the set period ends. It is important to make this decision carefully.
Get Help via Live Chat
Support is available in Bangla 24 hours a day, 7 days a week. Our team is always ready for any concern or issue.
Email: [email protected]
Protecting Minors
Keeping minors away from online gaming is essential. 99dd strictly ensures that only those aged 21 and above can use our platform.
If you share a computer or mobile device with family members, always log out of your account after use. Never share your password with others. Use parental control software on your device.
If you suspect that a child or teenager has used your account, notify our support team immediately. We will take appropriate action and secure your account.
Advice for Parents
Make your child aware of online gaming and explain that it is only for adults. Set rules for device use and monitor online activity.
Responsible Gaming — Frequently Asked Questions
Enjoy Responsibly
Enjoy the best of 99dd while keeping safe gaming in mind. Cricket betting, slots or casino — everything is waiting for you.