99dd Terms and Conditions

1Introduction

These terms and conditions ("Terms") apply to the 99dd platform and all services connected to it. By accessing the 99dd website, mobile version, or any associated channel, or by creating an account, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using 99dd services.

99dd is a secure and reliable online gaming platform operated for players in Bangladesh. We provide world-class games, fast payment processing, and 24/7 customer support in Bengali. Compliance with these Terms is mandatory for every registered user.

2Eligibility and Age Restriction

To use 99dd services, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This platform is open only to those aged 21 or above.
• You must verify your identity as a legitimate user.
• The funds used in your account must be your own and obtained entirely from legal sources.
• One person may operate only one account.
• If it is found that you are using someone else's account or operating multiple accounts, 99dd reserves the right to close those accounts at any time.

3Account Creation and Verification

When creating an account on 99dd, you must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in your account being suspended or closed, and any pending withdrawals may be cancelled in such cases.

You are responsible for ensuring the security of your account. Never share your password with any third party. If you believe unauthorized access to your account has occurred, notify the 99dd support team immediately.

In some cases, 99dd may request additional information or documents to verify your identity. Failure to cooperate with this verification process may result in restricted account access.

4Account Suspension and Closure

99dd reserves the right to temporarily suspend or permanently close your account in the following circumstances:

• Violation of any clause of these Terms.
• Detection of fraudulent activity or suspicious money laundering activity.
• Evidence of operating multiple accounts.
• Misuse of bonus or promotion benefits.
• Attempting to compromise the platform's security or harm other users.

You may also request closure of your account at any time by contacting the 99dd support team.

5Deposit Terms

To deposit funds on 99dd, you may use the following methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

• Deposited funds must be sent only from an account registered in your own name.
• Depositing funds through a third party is strictly prohibited.
• 99dd reserves the right to verify any deposit transaction and may block withdrawals in suspicious cases.
• If a deposit is delayed due to technical issues, please contact the support team.

6Withdrawal Terms

The following terms apply when withdrawing winnings:

• The minimum withdrawal amount is ৳500.
• Standard withdrawal processing time is between 15 minutes and 2 hours.
• Your withdrawal will be sent via the same method used for the deposit, unless otherwise agreed.
• Withdrawals will not be approved if bonus wagering has not been completed.
• Withdrawals may be blocked if identity verification has not been completed.
• If fraudulent activity is suspected, 99dd reserves the right to delay or cancel a withdrawal.

7Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus, the following conditions must be met:

• The wagering requirement for the bonus is 20x (bonus amount × 20).
• There is a specific time limit to complete the wagering — the countdown begins from when the bonus is activated.
• Each new member will receive the welcome bonus only once.
• Claiming bonuses on multiple accounts from the same device, IP address, or payment method is prohibited.

8General Bonus Terms

The following general terms apply to all bonuses and promotions:

• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• 99dd reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If it is found that someone is abusing bonus opportunities (such as risk-free betting methods), that account's bonus will be cancelled.
• VIP members will receive weekly cashback benefits according to their tier: up to 0.3% at Bronze tier, up to 0.6% at Silver tier, up to 0.9% at Gold tier, and up to 1.2% at Platinum tier.

9Prohibited Activities

The following activities are strictly prohibited on the 99dd platform:

• Any form of cheating, fraud, or manipulation.
• Playing or betting using automated bots or software.
• Attempting to gain unauthorized access to another user's account.
• Using the platform for money laundering or illegal financing purposes.
• Exploiting system vulnerabilities or technical errors.
• Behaving disrespectfully toward other players or staff.

Violating these rules may result in permanent account closure and forfeiture of all pending balances.

10Technical Issues and Errors

If a technical issue or game error produces an abnormal result, 99dd reserves the right to cancel that transaction. Any winnings resulting from a technical error will not be considered valid. In such situations, 99dd will make a decision in a fully impartial manner, and the original bet amount will be refunded where applicable.

11Use of Personal Information

99dd uses the personal information you provide solely for the purposes of delivering services, verifying identity, and fulfilling legal obligations. We keep your information secure using SSL encryption and modern cybersecurity technology.

Your information will never be sold to third parties. However, information may be shared with relevant authorities when required by legal obligation or for security purposes. For more details, please read our Privacy Policy page.

12Cookies and Tracking

The 99dd website uses cookies and similar technologies that help improve site functionality and personalize the user experience. By continuing to use the platform, you are consenting to this cookie policy.

13Responsible Gaming Policy

99dd believes that gaming should be a source of enjoyment, not stress. We encourage all players to play responsibly. If you feel that gaming is having a negative impact on your life, please seek help immediately.

You can set temporary or permanent limits on your own account if you wish. For more details on this, please visit our Responsible Gaming page.

• Self-Exclusion: You can block access to your account for a set period or permanently.
• Deposit Limits: Set your own weekly or monthly deposit limits as you choose.
• Professional Support: Contact a professional gaming counselling service if needed.

14Limitation of Liability

99dd always strives to provide a safe and reliable service. However, 99dd will not be held liable for any loss in the following circumstances:

• Loss caused by internet disconnection or technical issues.
• Delays in third-party payment processing.
• Loss arising from the user's own negligence or failure to maintain account security.
• Loss caused by unexpected technical or system failures.

99dd is committed to operating all games fairly and transparently, and we conduct regular audits to ensure fair play.

15Right to Amend Terms

99dd reserves the right to change, add to, or amend these Terms at any time. Changes will take effect from the moment they are published on this page. Continued use of the platform will be considered as your consent to the updated Terms. It is therefore recommended that you review this page regularly.

16Dispute Resolution

If you have a complaint or dispute, please first contact us directly through our 24/7 live chat support. We are committed to resolving all disputes fairly and promptly. Email contact: [email protected].

99dd's decision in resolving a dispute will be considered final, unless another option is available under applicable law.