99dd Privacy Policy

1. Introduction and Scope

99dd ("we", "us", or "the platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy ("policy") applies to our website https://99dd.lat and all related services.

This policy explains what personal information we collect from our users, how we use that information, how long we retain it, and how we protect your privacy. By using our services, you agree to the terms of this privacy policy.

This policy applies only to individuals aged 21 or above. We do not intentionally collect personal information from minors. If we become aware that a minor's information has entered our database, we will delete it immediately.

2. Information We Collect

We may collect the following types of information:

a) Information you provide directly:

• Name, date of birth, and national identity card details (for account verification);
• Email address and contact information;
• Financial information such as bKash, Nagad, Rocket, or Upay numbers and bank account details (for processing transactions);
• Password and security question answers provided at the time of account creation.

b) Automatically collected information:

• IP address, browser type and version;
• Device information (operating system, screen resolution);
• Date, time, and duration of site visits;
• Information about pages clicked and sections visited;
• Data collected through cookies and similar tracking technologies.

c) Gaming activity information:

• Play history, bet amounts, and results;
• Records of deposit and withdrawal transactions;
• Information about bonus and promotion usage.

3. Purpose of Using Information

We use the information we collect for the following purposes:

• Account management: To create, verify, and manage your account;
• Transaction processing: To complete deposits and withdrawals and maintain financial records;
• Service improvement: To improve the functionality and user experience of our platform;
• Customer support: To provide 24/7 support in Bengali for your questions and issues;
• Security assurance: For fraud detection, anti-money laundering (AML) checks, and enforcement of responsible gaming policies;
• Marketing communications: To send you information about promotional offers and bonuses with your consent;
• Legal compliance: To comply with applicable laws and regulations.

4. Information Sharing and Disclosure

We do not sell, rent, or commercially provide your personal information to third parties. However, we may share information in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and authorized banking authorities solely to complete transactions;
• Technology partners: With game providers and security service providers who are contractually bound to follow our privacy policy;
• Legal requirements: In cases of court orders, government investigations, or legal obligations;
• Fraud prevention: With authorities capable of preventing fraud or illegal activity.

Any sharing of information with third parties is limited to the minimum necessary amount and is done only for the specific purposes stated above.

5. Cookies Policy

99dd uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us improve your experience.

Types of cookies we use:

• Essential cookies: Required for the core functionality of the site (login sessions, security);
• Functionality cookies: To remember your preferences and language settings;
• Analytics cookies: To monitor site usage and improve services.

You can disable non-essential cookies from your browser settings. However, this may affect some functionality of the site.

6. Data Retention Period

We retain your information for as long as your account is active or as necessary to provide our services. Specifically:

• Account information: Retained for at least 5 years after account closure due to legal obligations;
• Financial transaction records: Retained for the period required by applicable law;
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are generally active for up to 12 months;
• Customer support communication records: Retained for up to 2 years after the issue is resolved.

7. Data Protection Methods

99dd takes the highest level of technical and organizational measures to protect your privacy. Our security measures include:

• 256-bit SSL (Secure Sockets Layer) encryption technology, which secures all data exchanged between your browser and our servers;
• Data stored in secure data centers that are continuously monitored;
• Regular security audits and vulnerability testing;
• Strict data confidentiality training and access control policies for staff;
• Automated security monitoring systems to detect suspicious activity.

Please note that no method of transmitting information over the internet can guarantee complete security. We take every reasonable measure to ensure protection, but we cannot guarantee absolute security.

8. Your Rights

As a user of our platform, you have the following rights:

• Right of access: You can request to see what information we hold about you;
• Right to correction: You can request that incorrect or incomplete information be corrected;
• Right to erasure: You can request that your information be deleted in certain circumstances;
• Right to restrict processing: In some cases, you can ask us to limit the processing of your information;
• Right to opt out of marketing: You can stop receiving promotional messages at any time;
• Right to lodge a complaint: If you are not satisfied with how we use your information, you can lodge a complaint with the relevant authority.

To exercise any of the above rights, please contact our support team. We will generally process your request within 30 days.

9. Privacy of Minors

99dd's services are for individuals aged 21 or above only. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of account registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team.

10. International Data Transfers

In providing our services, some data may be processed on servers outside Bangladesh. In such cases, we ensure that the data transfer complies with applicable legal regulations and that the receiving party provides protection equivalent to our privacy policy.

11. Third-Party Links and Services

Our platform may contain links to third-party services such as payment gateways and game providers. These third parties have their own privacy policies and we are not responsible for how your information is used on their websites.

Before using any third-party service, you are advised to read that service's privacy policy.

12. Policy Changes

We may update this privacy policy from time to time. For any significant changes, we will publish a notice on our website and, where possible, notify you by email.

Continued use of our services after any changes indicates that you have accepted the new policy. You are therefore advised to visit this page regularly.

The latest version of this policy will always be available at https://99dd.lat/privacy-policy.

13. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us. Our support team provides service in Bengali 24/7.